In today’s workplace, corporate culture is increasingly recognized as a critical factor for success. Fostering a strong, cohesive culture is
“The first time I saw OLi, I could immediately envision the impact it could make in our healthcare compliance and security business. There are a multitude of solutions attempting to take on challenges of security and vulnerability management, but rarely do they address the single most critical item . . . the human component. OLi monitors both machine behavior as well as human behavior for security gaps and vulnerabilities, and that’s why, in my opinion, it’s the single most exciting and effective new technology on the market in this space!”
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BPOs need to adopt the best standards, procedures, and technologies that support employee empowerment and retention in order to guarantee a high level of service.
OLi make adoption a breeze by interacting at an individual level to deliver targeted training employees with micro learning, using Gamification & Engagement techniques to keep your client happy and customers satisfied.
As BPOs run numerous contact centers supporting multiple languages and channels is very difficult, OLi assists with interacting employees based on their behaviors and in corporate goals driving personalized continuous improvement at scale.
OLi revolutionizes coaching and employee engagement in call centers by offering personalized, data-driven insights and fostering better communication.
Utilizing advanced analytics OLi identifies areas of improvement for each agent across 15 KPIs. This enables managers to provide targeted, constructive feedback and tailor coaching sessions to individual needs, significantly enhancing the effectiveness of training programs.
OLi lowers the risk of staff burnout by evaluating patterns in call volumes and employee performance. Reducing turnover rates and increased job satisfaction follow from this.
Predictive analytics powered by OLi can spot early indicators of worker fatigue or disengagement, allowing for proactive approaches to improve morale and deal with problems before they become absenteeism problems.