Insurance

OLi helps your Sales & Service teams reach peak performance

Randy Steinle

Randy Steinle

CEO/Co-Founder @ Cyber Trust Alliance

“The first time I saw OLi, I could immediately envision the impact it could make in our healthcare compliance and security business. There are a multitude of solutions attempting to take on challenges of security and vulnerability management, but rarely do they address the single most critical item . . . the human component. OLi monitors both machine behavior as well as human behavior for security gaps and vulnerabilities, and that’s why, in my opinion, it’s the single most exciting and effective new technology on the market in this space!”

OLi Difference

Identify Peak productivity times and recognize work patterns to focus on areas of improvement. OLi provides Insights for making informed decisions about where to allocate additional resources or where to scale back.

Dataken Clients Experience:

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Reduction in Issue resolution time
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Faster adoption to technologies
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Improvement in Productivity
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Improvement in eNPS

Empower agents to Reach Targets for cross selling

As Insurance firms run various plans and offering sales agents should supporting multiple languages and channels it is very difficult, OLi uses Advanced Gamification based on individual behaviors assisting with driving performance and incorporating corporate goals driving personalized continuous improvement at scale.

Keeping Pace with Product changes

Insurance industry offering fluctuate frequently, making training and knowledge on what products to suggest to customers and how it helps them a continuous learning process. OLi Identifies the right time and user based knowledge to send targeted micro learnings that keeps agents up to date without wasting too much time training.

Coach & Connect with Employees

OLi revolutionizes coaching and employee engagement in sales & service by offering personalized, data-driven insights and fostering better communication.

Utilizing advanced analytics OLi identifies areas of improvement for each agent across 15 KPIs. This enables managers to provide targeted, constructive feedback and tailor coaching sessions to individual needs, significantly enhancing the effectiveness of training programs

Reinvent Productivity keeping an Agile Workforce

Identify Peak productivity times and recognize work patterns to focus on areas of improvement. OLi provides Insights for making informed decisions about where to allocate additional resources or where to scale back.

Choose Your Plan

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