Process Mining

Process mining is a powerful technique that allows businesses to analyze and improve their operational processes using data from their existing systems. By leveraging AI-powered process mining, companies can gain deep insights into their workflows, identify inefficiencies, and optimize their operations. With OLi, our cutting-edge AI process mining software, businesses can achieve operational excellence with process mining. Process mining is not just about analyzing data; it’s about transforming this data into actionable insights that drive efficiency, productivity, and strategic growth. By providing a comprehensive overview of how tasks are performed, OLi enables organizations to visualize the entire process lifecycle, from start to finish to ensure that every step is optimized for maximum performance.

Dataken Clients Experience:

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Reduction in attrition
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Key Features

Real-time Data Integration

OLi seamlessly integrates with your existing systems to provide real-time data analysis. This ensures that you always have the most up-to-date information about your processes. Real-time data integration is crucial for maintaining the accuracy and relevance of your process insights. With OLi, you can monitor ongoing operations, detect anomalies as they occur, and make informed decisions based on the latest data. This continuous data flow helps in identifying trends and patterns that might otherwise go unnoticed, ensuring that your business processes are always aligned with your strategic goals.

Enterprise-wide Visibility

Gain a comprehensive view of all your business processes across different departments. OLi provides a holistic perspective, making it easier to identify bottlenecks and areas for improvement. Enterprise-wide visibility means that no part of your operations is left in the dark. By bringing together data from various departments, OLi creates a unified view that highlights interdependencies and potential inefficiencies. This broad perspective is essential for making systemic improvements that benefit the entire organization, rather than isolated fixes that address only parts of the problem.

Object-centric Understanding

OLi focuses on the specific tasks and activities within your workflows. This object-centric approach enables precise task automation with AI and targeted process enhancements. Traditional process mining solutions integrate with Event Logs and Operational Data Stores.  The output of the traditional approach completely ignores tasks and activities that happen inside tools and systems with no Event Log or Database storage.  With task mining, OLi can identify specific pain points and opportunities for automation since OLi is operating at the active window level of detail.

The analysis performed is at the mouse and keyboard level as users cycle through active windows and it ensures that every aspect of your workflow is optimized, from routine tasks to complex processes. The result is a more efficient, streamlined operation that leverages the full power of AI in process optimization.

Benefits of OLi Process Mining

Improved Operational Efficiency

By analyzing process data, OLi helps you streamline workflows and eliminate inefficiencies, leading to significant improvements in operational efficiency. Efficiency gains are achieved through the continuous monitoring and analysis of your business processes. OLi identifies redundant steps, unnecessary delays, and resource bottlenecks, providing actionable insights that help you re-engineer workflows for maximum efficiency. This not only reduces operational costs but also enhances the speed and quality of your outputs, contributing to overall business performance.

Enhanced Decision-Making

With AI insights for business tasks, decision-makers can rely on accurate, data-driven information to make better strategic choices. OLi transforms raw data into meaningful insights that support informed decision-making. By providing a clear picture of how processes are performing, OLi enables managers to identify areas that need attention and prioritize improvements that will have the greatest impact. This data-driven approach reduces the reliance on intuition and guesswork, leading to more effective and confident decision-making.

Increased Productivity

Employee productivity through process mining is boosted as OLi identifies and resolves issues that hinder performance, allowing your team to focus on more valuable tasks. Productivity improvements are achieved by eliminating tasks that add little value and optimizing those that are essential. OLi provides insights into how employees are spending their time and where bottlenecks are occurring, enabling you to make changes that free up your team to focus on high-impact activities. This leads to a more motivated and effective workforce, capable of achieving more in less time.

How does it work?

Data Extraction and Transformation:

OLi gathers data, with no requirement for the organization to provide access to or integrate with their existing IT systems for cumbersome extraction projects.  As OLi gathers data from each workstation it is sent to the cloud to be transformed into a format suitable for analysis. 

OLi performs machine learning with this data to start unlocking patterns of activities that represent how work is actually getting completed inside your organization.  The end result is that OLi’s approach to process mining is far more accurate than solutions that only rely upon Event Logs and Database entries.  An additional benefit of OLi’s approach is the unique human analytics dataset that now exists for your organization.  Organizations that have detailed human analytics data from OLi are now equipped to leverage additional OLi desktop assistants that drive improvements with employee engagement, knowledge retention, attrition/retention, and overall employee wellness.

Process Visualization and Analysis:

The platform visualizes your processes, making it easy to understand the flow of activities. This visualization helps in real-time process analysis and identifying areas for improvement. OLi uses advanced visualization tools to create intuitive process maps that highlight key activities as viewed through 6 different machine learning dimensions. These visual representations make it easier to spot inefficiencies, delays, and compliance issues, providing a clear roadmap for process optimization.

Process Optimization and Automation:

Using advanced AI algorithms, OLi identifies optimizations for your workflows and provides an OLi proprietary, algorithm-based scoring to rank your automates repetitive tasks, enhancing overall efficiency and effectiveness. The optimization process involves analyzing your current workflows to identify areas where improvements can be made. OLi then applies AI-driven recommendations to streamline processes and eliminate redundant steps so that the organization knows exactly which sub-processes will return the most ROI once automated.

Use Cases of Process Mining


Streamline financial processes, reduce errors, and improve compliance with AI-driven task management. In the finance department, OLi can automate tasks such as invoice processing, reconciliation, and reporting, ensuring accuracy and reducing manual effort. By providing real-time insights into financial workflows, OLi helps finance teams quickly identify and resolve discrepancies, improving overall financial management and compliance.


Enhance recruitment, onboarding, and employee management processes with detailed task insights and analysis. OLi can optimize HR processes by automating repetitive tasks such as candidate screening, interview scheduling, and employee onboarding. This frees up HR professionals to focus on more strategic activities, such as talent development and employee engagement. By providing detailed insights into HR workflows, OLi helps HR teams improve efficiency, reduce time-to-hire, and enhance the overall employee experience.


Optimize sales workflows and improve customer relationship management with process workflow optimization. In the sales department, OLi can streamline lead management, sales forecasting, and order processing, ensuring that sales teams have the tools they need to close deals faster. By providing real-time visibility into sales processes, OLi helps sales managers identify bottlenecks and optimize workflows to improve customer satisfaction and increase revenue.

Customer Service:

Improve response times and customer satisfaction by refining support processes through AI in process optimization. OLi can enhance customer service operations by automating ticket routing, prioritizing support requests, and providing agents with real-time insights into customer interactions. This ensures that customer issues are resolved quickly and efficiently, leading to higher customer satisfaction and loyalty. By continuously monitoring and optimizing support processes, OLi helps customer service teams deliver exceptional service at scale.


Ensure smooth IT operations and project management with effective workflows and task management. In the technology sector, OLi can optimize IT operations by automating incident management, change management, and project workflows. This reduces downtime, improves system reliability, and ensures that IT projects are delivered on time and within budget. By providing real-time insights into IT processes, OLi helps IT teams proactively address issues and improve overall operational efficiency.


Achieve business process analytics to monitor and enhance overall operational performance. In the operations department, OLi can optimize supply chain management, production scheduling, and quality control processes. By providing real-time visibility into operational workflows, OLi helps operations managers identify inefficiencies and implement improvements that enhance productivity and reduce costs. This leads to more efficient and effective operations, enabling businesses to meet customer demands and achieve their strategic goals.

Why Choose OLi for Process Mining?

OLi stands out with its robust AI capabilities, user-friendly interface, and proven track record in delivering exceptional results. Our platform provides unparalleled task frequency and completion analysis, making it a reliable choice for businesses looking to optimize their operations.

OLi combines advanced machine learning and AI algorithms with intuitive process visualization tools, ensuring that even complex workflows can be easily understood and optimized. Our commitment to continuous innovation means that OLi is always at the forefront of process mining technology, providing you with the tools and insights you need to stay competitive in a rapidly changing business environment.

Getting Started with OLi Process Mining

Request a Demo: See OLi in action by requesting a personalized demo. Experience firsthand how our AI-powered platform can transform your business processes. During the demo, you’ll see how OLi deploys into your organization, visualizes your workflows, and provides actionable insights that drive efficiency and productivity. Our experts will walk you through real-world use cases and demonstrate the tangible benefits of OLi process mining.

Free Trial: Sign up for a free trial to explore the full potential of OLi. Discover how our process mining tools and techniques can drive significant improvements in your workflows. The free trial gives you access to all of OLi’s features, allowing you to experience the power of AI-driven process optimization firsthand. Our implementation team will be on hand to assist you throughout the trial, ensuring that you get the most out of your experience.

Why Choose Us?

Choose OLi for advanced AI-powered solutions that drive your business success.

  • Cutting-Edge Technology: Latest AI and machine learning for up-to-date insights.
  • Comprehensive Process Insights: Deep analysis to identify bottlenecks and inefficiencies.
  • Customizable Solutions: Tailored to fit your unique business needs.
  • Proven Track Record: Consistent improvements in efficiency, productivity, and cost savings.
  • User-Friendly Interface: Easy to use with intuitive dashboards and visualization tools.
  • Expert Support: Dedicated support team and continuous platform updates.
  • Focus on Operational Excellence: Streamline workflows and automate routine tasks.
  • Real-World Impact: Tangible benefits like reduced processing times and enhanced customer service.

Frequently Asked Questions

Q: What is process mining?

A: Process mining is a technique used to analyze and optimize business processes by extracting knowledge from event logs readily available in today’s information systems.OLi approaches process mining differently because there are inherent gaps in relying only on event logs to understand how work is getting done.  The approach OLi uses helps organizations understand how their processes are actually performed, identify inefficiencies, and implement improvements to enhance performance and achieve strategic objectives.

Q: How does OLi enhance process mining?

A: OLi uses advanced AI algorithms to provide real-time insights as well as our proprietary RPA Coefficient algorithm to identify tasks for automation or workflow optimization, significantly improving business efficiency and productivity. Our platform combines powerful data analytics with intuitive visualization tools, making it easy to understand and optimize complex workflows. By continuously monitoring your processes, OLi ensures that you’re always operating at peak efficiency.

Q: Can OLi integrate with our existing systems?

A: Yes, OLi seamlessly integrates   into your existing IT environment with no requirement to perform expensive integration tasks with existing systems or event logs, ensuring smooth data flow and comprehensive process visibility. Our platform is designed to work with a wide range of IT environments,without the need of costly system integration projects. This flexibility ensures that you can leverage the full power of OLi without disrupting your existing operations.

Q: What are the main benefits of using OLi?

A: The main benefits include improved operational efficiency, enhanced decision-making, increased productivity, and comprehensive insights into your business processes. OLi helps you identify and eliminate inefficiencies, streamline workflows, and automate routine tasks, leading to significant cost savings and performance improvements. Our platform also provides valuable insights that support strategic decision-making and help you achieve your business goals.

One outstanding benefit of OLi that materializes after you have been using it for a few months is the human analytics dataset that gets created as a result of all of the process mining activities.  Organizations are then equipped to accurately understand “how” employees are working to meet business objectives, and more importantly understand how to address employee attrition, wellness, and engagement.

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