Task Mining

Automate Tasks & Take Control: Identify Process Bottlenecks with Oli. Request a free Demo Now!

Use of Task Mining Software

Dataken’s Task Mining Software, Oli allows businesses to gather user interaction data through desktop monitoring. It records user interaction data including clicks, copy/pastes, and time spent per application.

Task Mining

What Actually Task Mining is and how does it work?

Task mining utilizes user interaction data to evaluate a task’s efficiency within a larger context. It lets you record how employees use their computers to complete tasks. This information helps companies understand how work actually gets done, identify areas for improvement, and potentially make employees’ jobs easier.

This top-notch technology is basically a way for companies to see how employees actually get their work done. Imagine you have a bunch of invisible assistants watching everyone work on their computers, taking notes on all the steps they take. That’s kind of what task mining software does.

Instead of invisible assistants, it uses software to track things like mouse clicks, what programs people use, and how long they spend on certain tasks. Then it analyzes all this data to see if there are ways to work smarter, not harder.

For example, maybe it finds that everyone spends a lot of time copying and pasting information between different programs. This could be a sign that the programs need to be better connected, or that there’s a more efficient way to do the task.

So, this technology helps companies improve efficiency, identify areas for automation, and ultimately make work easier for everyone.

Task Mining is a powerful tool for businesses to understand how their employees work and optimize processes. At Dataken, we offer cutting-edge Task Mining software, Oli designed to capture user interaction data, analyze workflows, and enhance productivity across organizations.

Discover Every Business Process

  • Application-agnostic data collection with no blind spots
  • AI and ML models to identify activity patterns and transform granular data into process
  • Continuous data capture in the background collects granular details across the enterprise

Process mining vs task mining

To understand how a business operates, you need to look at two main types of data.

  • Business data
  • User interaction data

Process mining focuses on business data. This data comes from your systems, showing all the steps in a business process through event logs that are time-stamped. It tracks each step in a process, including any deviations. For example, process mining can show the entire journey of a Purchase Order—from creation to approval, fulfillment, and dispatch. This helps you identify opportunities to improve business processes. It’s like a detailed record of what happens in real time.

Task mining looks at user interaction data. This involves everything people do on their computers between business process steps. It could be filling out forms, using Excel to check amounts, or using Adobe to match receipts to invoices. This technology collects data like mouse clicks, copy-pasting, time spent on each application, and other actions. This information helps understand how teams work and suggests ways to improve productivity and employee experience.

If you want to go in-depth and figure out what’s actually the difference between Process mining and Task mining, then we’d recommend you check out our guide on Process Mining Vs Task Mining: Why Knowing Your Task Activities Matter.

Picture of Manish Patel

Manish Patel

Principal @ CMG Companies

“We have been extremely pleased with the impact OLi’s Tasks and Process Assistant has had on our operations. I was surprised at how the process maps differed from our documented processes. The ability to automate and optimize our processes has saved us time and resources, allowing us to focus on delivering the best possible experience to our customers. Our team can now work more efficiently and effectively, thanks largely to the assistance provided by OLi”

Gain an accurate perspective of your processes, identify areas for improvement, and generate immediate impact

Gain valuable insights into user behavior with Dataken Task Mining.

The Dataken Task Mining software automatically captures user interactions on employee computers. This includes detailed data like clicks, copy/paste, and time spent in each application. The Dataken’s Process Data Engine then organizes and analyzes this data, providing teams with valuable insights into how employees use applications and complete tasks.

This is how it works:

  • Capture User Activity: Our software collects detailed information about how employees use their computers. This includes clicks, copy/pastes, time spent in each application, and even screenshots with timestamps.
  • Build a Usage Model: The software integrates this data into a central model, continuously adding new insights as employees work.
  • Analyze User Behavior: Dataken’s powerful engine analyzes the collected data, revealing how employees use different applications and complete tasks. This helps identify areas for improvement and streamline workflows.
  • Identify Automation Opportunities: By understanding repetitive tasks, Dataken can pinpoint opportunities to automate them, saving employees time and effort.
  • Optimize Workflows: Dataken’s insights help companies redesign workflows to be more efficient. This can involve eliminating unnecessary steps or rearranging tasks for better flow.

Drill Down To Know Process Granularity

  • Drill down by role, team or frequency to understand process variations across teams or regions
  • Identify the most valuable and quick places to insert automation
  • Know the most granular information possible to collect and identify patters

Benefits of Task Mining

This technology offers a range of benefits that can significantly impact your organization’s performance and employee satisfaction. It can:

Enhance Employee Productivity: 

Task Mining enables you to identify inefficiencies in workflows. It helps you streamline processes and automate repetitive tasks. By optimizing how work is done, you can boost productivity and empower employees to focus on high-value activities.

Improve User Experience: 

Understanding user behavior and application usage is crucial for enhancing the overall user experience. This technology also provides valuable insights into how employees interact with software. This will help you identify pain points, optimize interfaces, and tailor user experiences for maximum efficiency and satisfaction.

Streamline Processes: 

By analyzing user interaction data, Task Mining helps you streamline business processes and eliminate bottlenecks. You can identify areas for improvement, automate manual tasks, and ensure smoother operations across departments. This will ultimately lead to increased agility and cost savings.

Data Privacy and Security: 

Dataken’s Task Mining software prioritizes data privacy and security. Advanced features ensure that sensitive information is protected, compliance with privacy regulations is maintained, and only authorized individuals have access to relevant data. This not only safeguards your organization’s data but also builds trust with customers and stakeholders.

Predict and Prompt Users To Trigger Automations

  • Predict user’s next actions to request additional business information needed to automate
  • Present opportunities to remind users about automation
  • Let users trigger automation directly as they work to save minutes on repeated transactions

Task Mining Use Cases

This technology can be applied to a wide range of use cases across industries. It helps you unlock new opportunities for efficiency and innovation. Some of its use cases are:

Procurement Optimization:

Task Mining helps streamline the procurement process by identifying inefficiencies to automate routine tasks such as:

  • Purchase order processing.
  • Improving supplier management. 

This leads to cost savings, faster decision-making, and enhanced supplier relationships.

Accounts Payable Efficiency: 

By analyzing user interactions in accounts payable processes, Task-Mining identifies opportunities to reduce invoice processing time, minimize errors, and optimize cash flow management. This will automatically improve financial visibility, reduce late payments, and strengthen vendor partnerships.

Order Management Enhancement: 

Task Mining enhances order management by optimizing order processing workflows. It identifies order fulfillment bottlenecks and improves inventory management practices. This results in faster order fulfillment, reduced order errors, and increased customer satisfaction.

Accounts Receivable Automation: 

Task Mining automates accounts receivable tasks such as invoice generation, payment tracking, and collections management. By streamlining AR processes, organizations can accelerate cash inflow, reduce bad debt, and improve cash flow predictability.

Customer Service Optimization: 

This technology aims to improve customer service by analyzing customer interactions in customer support systems, identifying common issues, and optimizing response times. This leads to faster resolution of customer inquiries, increased customer satisfaction, and enhanced customer loyalty.

Discovery In The Flow Of Work

  • Understand the context of the task being performed without disruptions
  • Computer vision and OCR convert digital screenshots into structured data
  • Process intelligence identifies automations and lets you visualize where to improve workflow

Engage with Dataken's Task Mining Solutions: Take Action Now!

Join our live demo to:

  • Understand what process and task mining are and how they function.
  • Learn about this method for process improvement.
  • Discover the key steps to a successful implementation.
  • Explore real-life examples and use cases.

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Thank You for your interest. One of our associates will contact you to discuss the possibilities of transforming the Digital Assistant experience.