Telecom

Reinvent Productivity Keeping an Agile Workforce

Randy Steinle

Randy Steinle

CEO/Co-Founder @ Cyber Trust Alliance

“The first time I saw OLi, I could immediately envision the impact it could make in our healthcare compliance and security business. There are a multitude of solutions attempting to take on challenges of security and vulnerability management, but rarely do they address the single most critical item . . . the human component. OLi monitors both machine behavior as well as human behavior for security gaps and vulnerabilities, and that’s why, in my opinion, it’s the single most exciting and effective new technology on the market in this space!”

OLi Difference

Identify Peak productivity times and recognize work patterns to focus on areas of improvement. OLi provides Insights for making informed decisions about where to allocate additional resources or where to scale back.

Dataken Clients Experience:

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Reduction in Issue resolution time
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Faster adoption to technologies
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Improvement in Productivity
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Improvement in eNPS

Improve Customer Service and Agent Performance for Upselling

As telecom firms run numerous contact centers supporting multiple languages and channels is very difficult, OLi assists with interacting employees based on their behaviors and in corporate goals driving personalized continuous improvement at scale

Keeping Pace with Technological Advancements

The rapid pace of technological changes means that telecommunication companies must continuously adapt and evolve. OLi gives you insights into business activity & lets your employees adopt relevant technologies (like GenAI and automation) and make it easy to integrate into the flow of business and leverage new technologies effectively in day to day work.

Change Management

OLi lets you implement new technologies and processes by personalized interactions of coaching at the right time to drive adoption while maintaining the organization’s culture and workflow. Managing this change effectively, including training employees and aligning stakeholders, is crucial for successful transformation.

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