Real results from real deployments.
Not pilot programs. Not proof-of-concepts. These are organizations running OLi in production — and measuring the difference.
Deployment profile
Dataken's production footprint is enterprise-scale and multi-year. Several deployments sit under customer confidentiality agreements, so those organizations are described by sector and scale rather than by name. Named references are available under NDA during evaluation.
- Fortune 500
- OLi deployed into large-scale customer-operations organizations at a Fortune 500 telecommunications provider. Named under NDA.
- Global CX / BPO
- Deployed across a global customer-experience and business-process-outsourcing operator running multi-site contact-center operations. Named under NDA.
- Thousands
- Multi-thousand-seat deployments, not pilots. Enterprise rollout, security review, and change management have all been completed at that scale.
- 5+ years
- The activity graph has run continuously since 2020, across multiple customer environments, security reviews, and platform generations.
- 10B+
- Accumulated at roughly one million activity records per day. This is the substrate that cannot be bought or synthesized, only accumulated.
- Telecom · IT Services · BPO · Healthcare
- Regulated, high-volume, desktop-centric operations — the environments where task mining produces the largest measurable return.
telecommunications deployment
multi-site contact-center deployment
of production seats
continuous production operation
activity records
sectors in production
What those deployments returned
- 12% operational cost reduction across customer-service units in Telecom, IT Services, and BPO
- 25% higher productivity across enterprises running OLi in those sectors
- $35M/yr in savings across the cross-sector customer portfolio
- 10% more productive time within 30 days, or the engagement is not billed
“We needed AI that actually understood how our people work — not another chatbot waiting to be prompted. OLi shows up in the moment with the right action, and the activity graph gives us visibility we never had before.”
R
Randy Steinle
CEO, Cyber Trust Alliance
“The 30-day guarantee made the decision easy, but what kept us was the proof. OLi delivered measurable productivity gains we could tie directly to how our teams actually work.”
I
Imran Memon
“OLi recognized when our staff were hitting friction and offered help before they had to ask for it. That is fundamentally different from any AI tool we had tried before.”
D
Dr. Salim Samanani
“What convinced me was the specificity. OLi does not give generic advice — it sees what you are doing right now and responds to that. The difference is night and day.”
B
Brian Chace