This is the basic report. Run the simulation to get one for your own team.
Below is the generic version, on invented numbers: where the hours go, whether enough people are online when the work arrives, and what people log versus what OLi measured. Answer five questions about your team and we run the same analysis against your size, mix and channels — a longer, specific report, in about a minute.
What you get
The basic report.
Illustrative — synthetic data
Illustrative · synthetic data
Measured occupancy per agent, against an 80% target
40%team occupancy. No agent reaches 80%; 12 of 24 are below 40%.
Invented organizations, synthetic numbers — the shape of the findings, not a real customer’s. Answer five questions and we run the same charts against your team’s size and mix. Run the simulation for your team →
Run the simulation for your team.
Answer five questions about your team and tell us where to send the report. You get a fuller report than the one above: the hours an assessment would measure at your size, a planning range for how many of those hours are recoverable, what your mix suggests we would find, which assessment fits — and a plain statement of what a simulation cannot know. Work email only.