Real results from real deployments.
Not pilot programs. Not proof-of-concepts. These are organizations running OLi in production — and measuring the difference.
Deployment profile
Dataken's production footprint is enterprise-scale and multi-year. Several deployments sit under customer confidentiality agreements, so those organizations are described by sector and scale rather than by name. Named references are available under NDA during evaluation.
- Fortune 500
- OLi deployed into large-scale customer-operations organizations at a Fortune 500 telecommunications provider. Name available under NDA.
- Global CX / BPO
- Deployed across a global customer-experience and business-process-outsourcing operator running multi-site contact-center operations. Name available under NDA.
- Thousands
- Multi-thousand-seat deployments, not pilots. Enterprise rollout, security review, and change management have all been completed at that scale.
- 5+ years
- The activity graph has run continuously since 2020, across multiple customer environments, security reviews, and platform generations.
- 10B+
- Accumulated at roughly one million activity records per day. It is a record that can’t be bought or synthesized — only accumulated.
- Telecom · IT Services · BPO · Healthcare
- Regulated, high-volume, desktop-centric operations — the environments where task mining produces the largest measurable return.
telecommunications deployment
multi-site contact-center deployment
of production seats
continuous production operation
activity records
sectors in production
What those deployments returned
- 12% operational cost reduction across customer-service units in Telecom, IT Services, and BPO
- 25% higher productivity across enterprises running OLi in those sectors
- $35M/yr in savings across the cross-sector customer portfolio
- 10% more productive time in 30 days, guaranteed on direct OLi deployments (without a prior assessment)
“We needed AI that actually understood how our people work — not another chatbot waiting to be prompted. OLi shows up in the moment with the right action, and the activity graph gives us visibility we never had before.”
R
Randy Steinle
CEO, Cyber Trust Alliance
“What convinced me was the specificity. OLi does not give generic advice — it sees what you are doing right now and responds to that. The difference is night and day.”
B
Brian Chace