Service area
Instrument Baltimore's access-controlled desktops safely — then automate the documented load.
Dataken works with organizations in Baltimore, Maryland that need to know how their people actually perform work before deciding what to automate. We do task mining at the desktop level — measuring applications, steps, handoffs, rework, and time — then quantify where AI and automation pay, implement it through OLi, and measure the result.
Baltimore pairs one of the country's largest academic medical complexes with a dense cybersecurity and federal services corridor. Both run on documentation-heavy desktop processes with strict access controls, which makes privacy architecture the first question in every conversation rather than the last.
How Dataken serves Baltimore: Dataken, Inc. is headquartered in the Dallas–Fort Worth metroplex, Texas — our only office. OLi is desktop software deployed to your endpoints, so Baltimore engagements are delivered remotely. On-site sessions can be arranged by agreement.
What Dataken does for Baltimore organizations
Measure the work first. Automate second.
Most AI consulting starts with an interview: tell us your problems. Dataken starts with measurement — task mining and process intelligence built from a first-party activity graph in production since 2020, across more than 10 billion activity records. A Baltimore engagement runs six steps.
- 01
Observe how work is actually performed
Task mining at the desktop level — applications used, steps taken, durations, and variation between people doing the same job. Measured, not interviewed.
- 02
Identify bottlenecks, rework, handoffs and friction
The activity graph surfaces duplicate work, decision delays, over-complicated steps, and the private workarounds that never appear in a process map.
- 03
Quantify the opportunity and the ROI
Every finding carries a measured frequency and duration across the population, so the business case is arithmetic rather than estimate.
- 04
Determine where AI, automation, or agents actually make sense
Prioritized by volume, repeatability, and measured cost — which also means saying plainly which processes should be eliminated rather than automated.
- 05
Implement it — not just deliver a strategy deck
OLi ships to the desktop and acts at the point of work, surfacing the right knowledge, content, or completed action in the moment.
- 06
Measure the result afterward
The same activity graph that produced the baseline measures the change. 10% more productive time in 30 days, or the engagement is not billed.
Where OLi fits in Baltimore
The sectors that carry this metro’s desktop work.
- Healthcare & academic medicine
- Cybersecurity
- Federal & defense services
- Logistics & port operations
- Financial services
Questions from Baltimore
Frequently asked
- What exactly does OLi capture on the desktop?
- OLi captures activity and application context — what kind of work is happening — and anonymizes it at capture into the activity graph. It is designed around describing work patterns, not reproducing content. Full technical detail is on the Privacy page and should be reviewed by your security team before deployment.
- Does Dataken have an office in Baltimore?
- No. Dataken, Inc. is headquartered in the Dallas–Fort Worth metroplex, Texas, and serves Baltimore organizations remotely. OLi is desktop software deployed to your endpoints, so delivery, rollout, and support are performed remotely; on-site sessions can be arranged by agreement.
- How do Baltimore teams start with OLi?
- Start with a 30-minute demo. Deployment scopes to a single operational function first, runs against a baseline agreed at kickoff, and carries the 10%-more-productive-time-in-30-days commitment.
See OLi against your own Baltimore workflows.
10% more productive time in 30 days. Or you don’t pay.
Book a 30-minute demo