Service area
Map Cleveland's real current-state process — including the workarounds — before you modernize.
Dataken works with organizations in Cleveland, Ohio that need to know how their people actually perform work before deciding what to automate. We do task mining at the desktop level — measuring applications, steps, handoffs, rework, and time — then quantify where AI and automation pay, implement it through OLi, and measure the result.
Cleveland's health systems and industrial manufacturers share a characteristic: decades-old core systems surrounded by a thick layer of desktop workarounds that staff built to make them usable. Those workarounds are undocumented, load-bearing, and invisible to every modernization plan.
How Dataken serves Cleveland: Dataken, Inc. is headquartered in the Dallas–Fort Worth metroplex, Texas — our only office. OLi is desktop software deployed to your endpoints, so Cleveland engagements are delivered remotely. On-site sessions can be arranged by agreement.
What Dataken does for Cleveland organizations
Measure the work first. Automate second.
Most AI consulting starts with an interview: tell us your problems. Dataken starts with measurement — task mining and process intelligence built from a first-party activity graph in production since 2020, across more than 10 billion activity records. A Cleveland engagement runs six steps.
- 01
Observe how work is actually performed
Task mining at the desktop level — applications used, steps taken, durations, and variation between people doing the same job. Measured, not interviewed.
- 02
Identify bottlenecks, rework, handoffs and friction
The activity graph surfaces duplicate work, decision delays, over-complicated steps, and the private workarounds that never appear in a process map.
- 03
Quantify the opportunity and the ROI
Every finding carries a measured frequency and duration across the population, so the business case is arithmetic rather than estimate.
- 04
Determine where AI, automation, or agents actually make sense
Prioritized by volume, repeatability, and measured cost — which also means saying plainly which processes should be eliminated rather than automated.
- 05
Implement it — not just deliver a strategy deck
OLi ships to the desktop and acts at the point of work, surfacing the right knowledge, content, or completed action in the moment.
- 06
Measure the result afterward
The same activity graph that produced the baseline measures the change. 10% more productive time in 30 days, or the engagement is not billed.
Where OLi fits in Cleveland
The sectors that carry this metro’s desktop work.
- Healthcare systems & academic medicine
- Insurance
- Industrial manufacturing
- Specialty chemicals & coatings
- Banking
Questions from Cleveland
Frequently asked
- We are planning a system modernization. Should we deploy before or after?
- Before. The most common regret is modernizing against the documented process and discovering after go-live that the real process depended on workarounds nobody had captured. Running the activity graph ahead of a modernization gives you the actual current-state process to design against.
- Does Dataken have an office in Cleveland?
- No. Dataken, Inc. is headquartered in the Dallas–Fort Worth metroplex, Texas, and serves Cleveland organizations remotely. OLi is desktop software deployed to your endpoints, so delivery, rollout, and support are performed remotely; on-site sessions can be arranged by agreement.
- How do Cleveland teams start with OLi?
- Start with a 30-minute demo. Deployment scopes to a single operational function first, runs against a baseline agreed at kickoff, and carries the 10%-more-productive-time-in-30-days commitment.
See OLi against your own Cleveland workflows.
10% more productive time in 30 days. Or you don’t pay.
Book a 30-minute demo