Service area
Measure where Research Triangle clinical timelines are actually won and lost.
Dataken works with organizations in Raleigh–Durham, North Carolina that need to know how their people actually perform work before deciding what to automate. We do task mining at the desktop level — measuring applications, steps, handoffs, rework, and time — then quantify where AI and automation pay, implement it through OLi, and measure the result.
The Research Triangle runs on clinical research and analytics work — protocol management, monitoring, data cleaning, and statistical programming. Clinical operations in particular are documentation-dense and timeline-critical, and the desktop is where the timeline is actually won or lost.
How Dataken serves Raleigh–Durham: Dataken, Inc. is headquartered in the Dallas–Fort Worth metroplex, Texas — our only office. OLi is desktop software deployed to your endpoints, so Raleigh–Durham engagements are delivered remotely. On-site sessions can be arranged by agreement.
What Dataken does for Raleigh–Durham organizations
Measure the work first. Automate second.
Most AI consulting starts with an interview: tell us your problems. Dataken starts with measurement — task mining and process intelligence built from a first-party activity graph in production since 2020, across more than 10 billion activity records. A Raleigh–Durham engagement runs six steps.
- 01
Observe how work is actually performed
Task mining at the desktop level — applications used, steps taken, durations, and variation between people doing the same job. Measured, not interviewed.
- 02
Identify bottlenecks, rework, handoffs and friction
The activity graph surfaces duplicate work, decision delays, over-complicated steps, and the private workarounds that never appear in a process map.
- 03
Quantify the opportunity and the ROI
Every finding carries a measured frequency and duration across the population, so the business case is arithmetic rather than estimate.
- 04
Determine where AI, automation, or agents actually make sense
Prioritized by volume, repeatability, and measured cost — which also means saying plainly which processes should be eliminated rather than automated.
- 05
Implement it — not just deliver a strategy deck
OLi ships to the desktop and acts at the point of work, surfacing the right knowledge, content, or completed action in the moment.
- 06
Measure the result afterward
The same activity graph that produced the baseline measures the change. 10% more productive time in 30 days, or the engagement is not billed.
Where OLi fits in Raleigh–Durham
The sectors that carry this metro’s desktop work.
- Life sciences & clinical research
- Enterprise & open-source software
- Analytics & data science
- Higher education & research
- Healthcare systems
Questions from Raleigh–Durham
Frequently asked
- Can OLi support clinical research operations?
- The relevant capability is process visibility across the desktop applications clinical operations teams use daily, plus in-the-moment surfacing of the correct procedure. Validated-system requirements for GxP environments should be scoped with Dataken before deployment.
- Does Dataken have an office in Raleigh–Durham?
- No. Dataken, Inc. is headquartered in the Dallas–Fort Worth metroplex, Texas, and serves Raleigh–Durham organizations remotely. OLi is desktop software deployed to your endpoints, so delivery, rollout, and support are performed remotely; on-site sessions can be arranged by agreement.
- How do Raleigh–Durham teams start with OLi?
- Start with a 30-minute demo. Deployment scopes to a single operational function first, runs against a baseline agreed at kickoff, and carries the 10%-more-productive-time-in-30-days commitment.
See OLi against your own Raleigh–Durham workflows.
10% more productive time in 30 days. Or you don’t pay.
Book a 30-minute demo