Use case
Schedule Re-staggering
Put people online when the work arrives — not when the schedule was set years ago.
Teams are often correctly sized and still miss service level, because everyone starts at the same time and the work does not. The Workforce Assessment compares when work actually arrives with when people are online, hour by hour and day by day, and proposes a re-staggered schedule that covers the peaks without adding headcount.
Measured at the desktop with OLi
What the Workforce Assessment measures.
- Arrival of work versus people online, by hour of day and day of week
- Coverage gaps and over-coverage, quantified in hours
- A proposed re-staggered schedule with start times and break placement
- Service-level impact of the new schedule versus the current one
- Guardrails so the new schedule survives leave, breaks, and overtime
- Re-measurement after the change with the same instrument
Start with a scoping call.
Workforce Assessment: one team, up to 40 seats, 1–2 sites, 3 weeks of continuous desktop measurement, $12,500 fixed fee — credited toward deployment if you sign within 60 days of the readout.