Use case
Staffing & Occupancy
Find out how many people the work actually needs — measured from the work, not from the tracker.
Most staffing decisions rest on logged handle times and occupancy reports that nobody has checked against the work itself. A Dataken Workforce Assessment measures the team's work at the desktop, continuously, for three weeks and reports how busy each person really is, hour by hour, against your target — then shows the headcount the work supports and what breaks at each step down.
Measured at the desktop with OLi
What the Workforce Assessment measures.
- Occupancy per person and per hour, against your target
- Spare hours and short hours across the week
- Shrinkage versus plan — where the paid hours actually go
- Handle time as performed versus handle time as logged
- A right-sized headcount ladder, with the service-level risk at each step
- Guardrails for leave, breaks, and overtime triggers
Start with a scoping call.
Workforce Assessment: one team, up to 40 seats, 1–2 sites, 3 weeks of continuous desktop measurement, $12,500 fixed fee — credited toward deployment if you sign within 60 days of the readout.